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SUMMER SALE - 1/2 Price Shoes starts now!

Find Answers to many of your FAQS here.

  • In order to initiate your request, you will need to check out the So iLL customer portal and enter your 5-digit order number and email used during the original purchase. Please make sure all tags are intact and all items are in brand new condition (in the original box).

  • We suggest you take a look at our size guide as we find it very helpful. Each shoe product page has sizing guidelines on the "Sizing" tab. Check that out as well.

  • The free exchange program is limited to one free exchange per order.
    Customers are responsible for the shipping cost of additional exchanges.
    Shipping address: So iLL FULFILLMENT 2008 MARCONI AVE, St. Louis, MO 63110, U.S.A.
    Please make sure all tags are intact and items are in brand new, clean, resellable, condition.

  • Yes, you can select hold colors. The option to choose your color is available on each product page. Also available here.
    1 color per hold set.
    Please note that holds are produced on an order-by-order basis and require a ≈15 day lead time. (unless otherwise stated in the holds note on the holds product pages)

  • Once you have placed your order, it is processed immediately and cannot be canceled nor can the shipping addresses be edited. Only in the instance an item becomes unavailable and cannot be backordered will your order be cancelled and fully refunded.

  • We do have discounts for anyone employed in the climbing industry.
    Email us at [email protected] for more info.

So iLL Return Portal

If your item(s) were purchased from

On The Roam Return Portal

If your item(s) were purchased from

United States/Canada

2008 Marconi Ave.
St. Louis, MO 63110
[email protected]


So iLL has major distribution channels in the following countries. Follow the page below, or contact us if you would like to reach a distributor.
Australia • Austria • Belgium • Chile • Colombia • Czech Republic • Ecuador • France • Germany • Italy • Israel • Japan • Malaysia • Mexico • Netherlands • Scandinavia • Singapore • South Africa • South Korea • Spain • Switzerland • United Kingdom • Taiwan • Vietnam